POLICIES AND SHIPPING
REFUND AND EXCHANGES
All of my dolls (I call them all dolls and this includes Santa's, Reindeer, Snowmen, etc) are unique and no two will ever be exactly like another since they are all individually handmade.
My dolls are for collecting and display only and should not be used as a child's toy as they are made using bells, buttons, beads, ribbons and embellishments. My dolls should not be washed and are not machine washable.
I make my dolls with great care and one of my main aims is to make my customers happy. If for some reason you are not happy with your order please contact me within 5 days of receiving your order and I will do my best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis. Postage will not be refunded regardless of the outcome. After 5 working days all sales are final.
Shipping within Australia - Some of my items are weighted to make them sit properly so they may be a little more expensive to ship. I am happy to get a quote on postage for you. I will only charge the exact amount that Australia post charge me there is no handling fee and I will always do my best to find the cheapest way to send something to you. I will also provide a tracking number so we know where your parcel is at all times.
Shipping outside Australia - Please email me and I will be happy to get a quote on postage and then you can decide if you would like to go ahead with your order.